Muscle Works Supplements respects the privacy needs and concerns of our customers. Any personal information, such as your name, address, email address or phone number (“personal information”) that you provide to us, is important to us. This privacy statement describes the personal information we gather about you, what we do with it, the safeguards we have in place to protect it, and how you can control our use of it. By using the site, the user agrees, without limitation or qualification, to be bound by this privacy statement.
When you provide personal information at our store or on our website, you are consenting to the manner in which Muscle Works Supplements will collect, use, disclose and otherwise manage your personal information, as set out below.
Who may use the website
The website is not intended or designed to attract users under the age of 18. We do not collect personal information from any person we know to be under the age of 18. If you are under 18, we ask that you not send us any personal information.
This website is intended for users from the United States and those not governed by privacy policies of other countries. Do not send us information unless you consent to the application of US law and to the use and disclosure of your information consistent with this privacy statement.
Collection and use of personal information
We may collect personal information that you provide us when you:
- Purchase, order, return, exchange or request certain information about our products and services;
- Contact a call center or customer service desk;
- Visit or register with our website;
- Enter into a contest or sweepstakes or respond to one of our surveys; or
- Provide us with comments or suggestions.
We may also collect personal information about you from our service providers who provide us with e-commerce related services related to the website.
Registration is an optional service provided by our website. You do not have to register to browse on our website, but you do have to register to purchase products on our website. When you register, you are asked for information such as your name, address, phone number, e-mail address, a password that you select, and your interests, if you choose to register them. Your registration information may be used to help make your online shopping quicker and easier, by pre-filling certain parts of your shopping information. When you register you will have the opportunity to sign up for future marketing information from Muscle Works Supplements.
Contests, questions or surveys
When you ask a question, participate in a survey or enter a contest or sweepstakes at a store, a Muscle Works Supplements sponsored event or through our website, we may collect your name, address, phone number and e-mail address. We use this information to administer your participation in a contest or sweepstakes. At the time you are entering a contest or sweepstakes, we may ask your permission to send you future marketing information from Muscle Works Supplements.
Other uses of personal information
Muscle Works Supplements also uses personal information, including information provided to us from our service providers, to continually assess and improve the products and services we offer. To serve you better, we may combine the personal information that you give us with publicly available information and information we receive from or cross-reference with our marketing partners and others. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes.
Promotional information and marketing materials
We would like to inform you of products and services, sales and special offers that might benefit you. When you register online or participate in a survey, you will have the opportunity to sign up for e-mails about our products, services, sales and special offers.
We may also send you mail, email or call you with information about our product and service offerings if you have provided us with your name and address, email address or phone numbers at our stores or website. If you would like to stop receiving such promotional information from Muscle Works Supplements, please see the “privacy preferences/opt-out” section of this privacy statement.
Disclosure of personal information
We enter into marketing relationships with advertisers or other companies that provide products or services that we believe may be of interest to Muscle Works Supplements customers. We will share your personal information with those marketing partners in order to help them send you information that we believe will be of interest to you. We may share non-identifiable aggregated information with these companies. We will not disclose your telephone number, credit card account information or e-mail address for these purposes. We may also provide personal information to any of our affiliated businesses.
Access to personal information by companies that work with or on behalf of Muscle Works Supplements
Some of our operations, such as our electronic commerce, may be managed by service providers who are unaffiliated companies. These companies may share personal information with their affiliates and with service providers whom they engage to perform services related to our website or the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, web site evaluation, data analysis and, where applicable, data cleansing. These companies may have access to your personal information on a confidential basis only to the extent necessary to perform their functions. In no event will we authorize these companies to use your personal information for any reason other than to provide you with those specific services.
If your purchases are being shipped to you, your shipping information will be shared with our delivery service providers (US Postal Service, UPS, or other delivery companies we or you select). Our delivery service providers are asked not to use your personal information for any purpose other than making the delivery.
Sale of business
In the event that Muscle Works Supplements or some of our assets are sold or transferred or used as security, your personal information may be transferred to third parties as part of that transaction.
Disclosures of personal information in legal proceedings
If Muscle Works Supplements or any of our service providers is requested by law enforcement officials or judicial authorities to provide personal information on individual users, Muscle Works Supplements or the applicable service provider may, without your consent, provide such information. In matters involving claims of personal or public safety, Muscle Works Supplements or the applicable service provider may provide your personal information to appropriate authorities without your consent or court process. Muscle Works Supplements or our service providers also will provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or in litigation involving Muscle Works Supplements, the applicable service provider, or otherwise as required by law. We may also disclose personal information to assist in debt collection where you owe a debt to us.
Access to personal information
For further instructions on accessing the personal information that Muscle Works Supplements may have about you, please see the “contacting us” section of this privacy statement.
Privacy preferences / opt-out
We now offer an on-line preference page located within the account section on www.MuscleWorksSupplements.com where you can register and change your preferences to receive or not receive marketing materials. You may also update what product/lifestyle preferences you prefer, which may determine what offers and promotional materials you may receive. You may update these preferences at any time, but you must first register by creating an account before you can update any of your preferences. Please allow sufficient time for your preferences to be processed.
You may also change your marketing preferences or remove yourself from our mailing list by clicking on an “unsubscribe” hyperlink contained in promotional emails we send you or by contacting us at firstname.lastname@example.org.
Additional information about our website
Visiting our website in general, you can visit our website without telling us who you are or providing us with any information. However, we collect the IP (internet protocol) addresses of all visitors to our website and other related information such as page requests, browser type, operating system and average time spent on our website. We use this information to monitor and improve our website.
Cookies and tracer tags
Our website use a technology called “cookies”. A cookie is a tiny element of data that our website can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. All pages on our website where you are prompted to log in or that are customizable require that you accept cookies. If you have registered with our website, these cookies (1) may let us know who you are, (2) are necessary to access your account information (stored on our computers) in order to deliver products and personalized services, and (3) will provide us and our service providers with information that we will use to personalize our website in accordance with your preferences. Cookies are also required to optimize your shopping experience in that they allow you to add multiple items to your shopping basket before checking out. You may set your web browser to notify you when you receive a cookie. However, should you decide not to accept cookies from our website, you will limit the functionality we can provide when you visit our website.
If you have any questions about our handling of personal information, please contact us at Muscle Works Supplements at (561) 753-9225.